By Terry Nguyen, Vox
In recent weeks, customers across the US have reported serious issues with getting their groceries delivered to their homes. Finding a delivery slot through services like Instacart or FreshDirect seems nearly impossible as shoppers compete for a dwindling number of available times. And in instances when they’re able to place an order, some report that their groceries were canceled, incomplete, or never arrived during the scheduled timeframe. While stores and delivery platforms are struggling to meet this surge in demand, workers are raising concerns about their own safety, to the point of going on strike to get companies’ attention.
For those running low on food and options to get groceries, it’s a stressful time. Grocery delivery is an essential service for customers who are immunocompromised, elderly, sick, or self-isolating because of contact with a sick person. Many states have issued stay-at-home orders to curb the spread of the coronavirus, advising citizens not to go out unless it’s for something essential, like medicine or food. The White House doubled down on this message on April 5, telling people not to head to the grocery store or pharmacy for the next two weeks if possible, as the number of Covid-19 cases nears its peak in the US.
During this 14-day period, it’s inevitable that some people are going
to run out of food. In some locales like New York City, securing a
grocery delivery slot is highly competitive, especially from popular
grocers themselves or from high-demand services like FreshDirect,
Instacart, Peapod, and Shipt.
The problem appears to vary
sometimes by neighborhood, but nationwide, the demand for online
groceries has surged. According to data from Rakuten Intelligence, the
number of grocery orders between March 12 and March 15 increased by 150
percent compared to the same period of time in 2019. These grocery
delivery platforms were also not built to withstand a pandemic; they
function best handling a small percentage of orders for people who can
afford the convenience. Now, some customers are so desperate that
they’ve woken up in the middle of the night or set early-morning alarms
to secure a delivery slot, Eater reported.
Instacart advises
customers to frequently check delivery times, select replacements in
case their preferred items run out of stock, and order with a neighbor
or family member through the “group cart” option. The service recently
introduced new delivery functions that match a customer’s order to the
first-available shopper and allow people to schedule orders up to two
weeks ahead of time. Yet in most cities, it still seems difficult for an
average shopper to schedule a delivery, and many have experienced
complications receiving their virtual order. FreshDirect published a statement
on April 6 saying that it’s struggling to open enough delivery time
slots since fewer employees are working due to the coronavirus, but the
company is “aggressively hiring” and streamlining its inventory for
faster orders.
Grocery retailers and delivery services are trying
to add thousands of temporary employees to their workforce to meet
demand: Walmart, the largest grocer in the US, is hiring 150,000 workers
through May; Instacart plans to hire 300,000 shoppers over the next
three months in US and Canada; and Amazon will bring on 100,000 workers
to assist with online deliveries. Peapod and Shipt, Target’s delivery
service, are also looking to hire thousands more workers.
Meanwhile,
it appears that fewer workers are willing to take on shifts as more
news of coronavirus-related grocery employee deaths emerge. Supermarket
analyst Phil Lempert told the Washington Post that grocery stores didn’t take enough precautions earlier on to protect workers and allow them to wear masks or gloves.
”[Supermarkets
are] starting to become proactive now, but it’s still going to be much
tougher to hire hundreds of thousands of new workers,” he said. “We’re
going to start seeing people say, ‘I’ll just stay unemployed instead of
risking my life for a temporary job.’” Some workers, like those at
Instacart, Shipt, and Whole Foods, have also gone on strike,
participating in walkouts or sick-outs to protest for higher pay, better
sick leave, and access to personal protective equipment as more
employees fall ill on the job.
Other options
There
are, thankfully, a few ways you can purchase groceries virtually
without crossing a picket line or disrupting your sleep schedule. Local
supermarkets are offering same-day delivery within a certain area, with
some carving out special hours in the morning for elderly or
immunocompromised customers to shop. Across the country, local
restaurants have also turned into makeshift grocery stores, selling meal
kits, pantry staples, and even toilet paper that can be delivered. If
you’re looking to order food in bulk or share an order with a neighbor,
many restaurant wholesale sellers or farm-based suppliers have started
selling to the public and will deliver to your house.
In some
communities, volunteers have also set up mutual aid organizations
designed to help those who aren’t able to leave their homes or who have
lost their jobs as a result of the pandemic. These groups, which are
devoted to helping meet the needs of particular groups, have volunteers
willing to help out with errands and grocery deliveries. In Washington,
DC, for example, there are more than a dozen groups divided by
neighborhood, each containing points of contact for those who can help. A
group of young, able-bodied New Yorkers formed the volunteer group
Invisible Hands to deliver supplies to at-risk residents in the greater
New York area and parts of New Jersey. And in Los Angeles County, local
officials launched a “critical delivery service” program for seniors and
people with disabilities to get groceries delivered 24 hours a day,
seven days a week.
While it can be frustrating trying to figure
out the safest and most efficient way to get groceries, especially as
the number of Covid-19 cases grows, there are options beyond the
delivery services that many Americans are accustomed to. In fact, with
some workers continuing to strike against companies like Instacart and
Amazon, turning to local businesses for delivery might be the more
ethical thing to do. The pandemic could significantly alter the way we
buy groceries, even after it’s contained in the US. For now, it’s best
to plan ahead to fill up your pantry and fridge, as health officials say
the next two weeks will be a crucial turning point for curbing the
coronavirus in the US.
See more at Vox
